Qualys incident
US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887)
Resolved after 3 days 16 hours, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on September 29, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 29, 2026, 03:46 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-12887.
- identified Sep 29, 2026, 10:34 PM UTC
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
- identified Sep 30, 2026, 04:59 PM UTC
Qualys Cloud Platform Operations is actively working to resolve an issue on the US Platform 3 that is causing indexing delays. We are investigating the issue and will provide updates as more information becomes available.
- identified Oct 01, 2026, 01:11 PM UTC
We are actively investigating the issue that has caused delays in making data to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. We will continue to provide updates on our progress.
- monitoring Oct 02, 2026, 05:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 03, 2026, 08:09 AM UTC
This incident has been resolved.
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