Qualys incident
US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]
Resolved after 1 day 20 hours, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on September 29, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 29, 2026, 04:39 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-12885.
- investigating Sep 29, 2026, 08:06 PM UTC
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
- identified Sep 30, 2026, 04:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 30, 2026, 09:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 01, 2026, 01:36 AM UTC
This incident has been resolved.
Your product runs on more than Qualys
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services