Qualys incident
US Platform 1, US Platform 2, US Platform 3, US Platform 4, EU Platform 1, EU Platform 2, AU Platform 1, UK Platform1, AE Platform 1 : Scheduled Reports Impacted (IM-12593)
Resolved after 5 days 1 hour, affecting Vulnerability Management (VM) and Vulnerability Management (VM) and 1 more, on April 16, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Apr 16, 2026, 01:48 PM UTC
US Platform 1, US Platform 2, US Platform 3, US Platform 4, EU Platform 1, EU Platform 2, AU Platform 1, UK Platform1, AE Platform 1 are currently experiencing issues where the scheduled report was not launched at the scheduled time. The Qualys Cloud Platform Operations team is actively investigating the issue. Reference Incident: IM-12593
- investigating Apr 16, 2026, 02:03 PM UTC
We are continuing to investigate this issue.
- investigating Apr 16, 2026, 02:05 PM UTC
We are continuing to investigate this issue.
- investigating Apr 16, 2026, 02:10 PM UTC
We are continuing to investigate this issue.
- investigating Apr 16, 2026, 02:19 PM UTC
We are continuing to investigate this issue.
- investigating Apr 16, 2026, 02:20 PM UTC
We are continuing to investigate this issue.
- investigating Apr 16, 2026, 02:27 PM UTC
We are continuing to investigate this issue.
- identified Apr 16, 2026, 06:16 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 16, 2026, 11:36 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 17, 2026, 05:49 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 21, 2026, 02:54 PM UTC
This incident has been resolved.
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