Qualys incident
US Platform 3: Delay in data processing to the UI and via API (IM-12872)
Resolved after 1 day 20 hours, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on September 16, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 16, 2026, 08:24 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing a delay in processing the data to the UI. Users will notice that information takes longer than expected to become available in UI and via API for AssetView, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12872.
- identified Sep 16, 2026, 11:39 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 18, 2026, 04:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2026, 05:08 PM UTC
This incident has been resolved.
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