Qualys incident
AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869]
Resolved after 16 minutes, affecting Vulnerability Management (VM) and Vulnerability Management (VM), on September 16, 2026.
We are continuing to investigate this issue.
Affected components
Update timeline
- investigating Sep 16, 2026, 07:39 AM UTC
Incident Notification Qualys Cloud Platform Operations is actively investigating an issue causing login failures for users with MFA enabled. Impact: Users with MFA enabled may be unable to log in to the Qualys platform. Further updates will be provided as more information becomes available. Incident Reference: IM-12869Incident Notification Qualys Cloud Platform Operations is actively investigating an issue causing login failures for users with MFA enabled. Impact: Users with MFA enabled may be unable to log in to the Qualys AE platform. Further updates will be provided as more information becomes available. Incident Reference: IM-12869
- investigating Sep 16, 2026, 07:45 AM UTC
We are continuing to investigate this issue.
- resolved Sep 16, 2026, 07:55 AM UTC
This incident has been resolved.
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