Qualys incident

IN Platform 1: Qualys UI Login Impacted Intermittently [IM-12868]

Resolved after 16 hours 18 minutes, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on September 16, 2026.

monitoring Sep 16, 2026, 01:52 PM UTC

A fix has been implemented and we are monitoring the results.

Started: Sep 16, 2026, 12:22 AM UTC
Resolved: Sep 16, 2026, 04:40 PM UTC
Duration: 16h 18m
Detected by Pingoru: Sep 16, 2026, 12:22 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)CertView (CERT)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)

Update timeline

investigating Sep 16, 2026, 12:22 AM UTC

Qualys Cloud Platform Operations is actively investigating an issue causing intermittent login failures and degraded performance for certain services. Some users may experience intermittent login issues, API failures, slower-than-normal response times, and scan processing delays. Further updates will be provided as additional information becomes available. The ticket reference for this incident is IM-12868.
identified Sep 16, 2026, 02:04 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Sep 16, 2026, 01:52 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 16, 2026, 04:40 PM UTC

This incident has been resolved.

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