Qualys incident
US Platform 1, US Platform 2, US Platform 3, EU Platform 2: Whitelabel Error Page appears while accessing the Admin Module and the associated tabs in the Admin Module [IM-12852]
Resolved after 1 day 4 hours, affecting Vulnerability Management (VM) and Vulnerability Management (VM) and 1 more, on September 9, 2026.
The issue has been identified and our Engineering team is working on the fix.
Affected components
Update timeline
- investigating Sep 09, 2026, 10:55 AM UTC
Qualys Cloud Platform Operations is currently investigating an issue impacting users who are unable to access the "Activity Logs" section under the Admin module. Affected users may encounter a "Whitelabel Error Page" when attempting to view the Activity Logs. Further updates will be shared as they become available. The ticket reference for this incident is IM-12852.
- identified Sep 09, 2026, 12:47 PM UTC
The issue has been identified and our Engineering team is working on the fix.
- resolved Sep 10, 2026, 03:37 PM UTC
This incident has been resolved.
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