Resolved after 6 hours 7 minutes, affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more, on September 3, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 03, 2026, 04:07 PM UTC
Qualys Cloud Operations is currently investigating an issue causing users to be redirected to login on IN Platform 1, this is observed in the UI and API for the following modules selected. Scans are not impacted at this time. Further updates will be shared as they become available. The ticket reference for this incident is IM-12843. Workaround: Successful login can be accessed by navigating to: https://qualysguard.qg1.apps.qualys.in/fo/tools/module_landing.php?module=prod_scans
- identified Sep 03, 2026, 05:27 PM UTC
The issue has been identified and a fix is being implemented. Additional modules were found to be impacted and added as a result (PM, UD).
- identified Sep 03, 2026, 05:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 03, 2026, 08:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2026, 10:14 PM UTC
This incident has been resolved.
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