[GRA5/7/9/11][Compute - Instance] - Some instances incident notification

Update timeline

1. identified Aug 18, 2026, 02:34 PM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific regions. Here are some supplementary details : Start time : 18/08/2026 14:09 UTC Impacted Service(s) : Some instances in the GRA5/7/9/11 regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. resolved Aug 18, 2026, 04:06 PM UTC

   We are pleased to inform you that the incident affecting our Compute - Instance offering in GRA5/7/9/11 regions has been resolved. Start time : 18/08/2026 14:09 UTC End time : 18/08/2026 15:05 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.