Is Public Cloud down?

We are currently experiencing an incident affecting our Public Cloud offering in the GRA1/3/9/11 regions. The root cause has been identified. Please find the details of this incident below : Start time : 13/09/2026 09:02 UTC Impacted Service(s) : Some instances in the GRA region are unavailable. Customers Impact : Customers are temporarily unable to access their instances located on the specified regions. Root Cause : This incident is caused by an unexpected infrastructure malfunction. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 13/09/2026 09:02 UTC End time : 13/09/2026 10:06 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific SBG5 / SBG7 regions. Here are some supplementary details : Start time : 10/09/2026 22:13 UTC Impacted Service(s) : Some instances in the SBG5 / SBG7 regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Some instances are now accessible again. Ongoing Actions : Our teams are actively working to restore the remaining instances as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We have new information regarding the incident that affects your service(s). Please find below an update on the situation : Update : Most instances are once again accessible. Impacted Service(s) : Some instances in the SBG5 / SBG7 regions are still temporarily unreachable. Customers Impact : Some customers are still temporarily unable to access instances located in the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : Our teams are actively working to restore the remaining instances as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 10/09/2026 22:13 UTC End time : 11/09/2026 21:00 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Containers & Orchestration offering, which is causing temporary availability issue in the GRA11 region. Here are some supplementary details : Start time : 06/09/2026 09:00 UTC Impacted Service(s) : The Managed Kubernetes Service cluster is experiencing high load. Customers Impact : Customers are experiencing degraded service performance and are currently unable to provision new resources. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Containers & Orchestration offering has been resolved. Start time : 06/09/2026 09:00 UTC End time : 06/09/2026 10:45 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific GRA1 and GRA11 region. Here are some supplementary details : Start time : 03/09/2026 15:16 UTC Impacted Service(s) : Some Block Storage services are temporarily unavailable. Customers Impact : Some customers may temporarily experience degraded performance on their block storage services. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific GRA1 and GRA11 region. Here are some supplementary details : Start time : 03/09/2026 15:16 UTC Impacted Service(s) : Some Block Storage services are temporarily unavailable. Customers Impact : Some customers may temporarily experience degraded performance on their block storage services. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Storage offering has been resolved. Start time : 03/09/2026 15:16 UTC End time : 03/09/2026 18:41 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an incident affecting our MongoDB Database offering. Please find the details of this incident below : Start time : 25/08/2026 00:00 UTC Impacted Service(s) : MongoDB services are currently unable to perform their daily backups. Customers Impact : Customers using the affected MongoDB services are currently unable to perform their daily backups. Ongoing Actions : Our teams are investigating the issue to determine its root cause and restore the backup functionality. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Service has been fully restored since 03/09/2026 13:00 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : Start time : 25/08/2026 00:00 UTC Impacted Service(s) : MongoDB services were unable to perform their daily backups. Customers Impact : Customers using the affected MongoDB services were unable to perform their daily backups. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our MongoDB Database offering has been resolved. Start time : 25/08/2026 00:00 UTC End time : 03/09/2026 13:00 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.