[EU-WEST-PAR-A][Storage] - Volume Ceph incident notification

Update timeline

1. investigating Oct 27, 2026, 07:30 AM UTC

   We are currently investigating an incident affecting our Storage offering, which is causing temporary latency issue in our Public Cloud Volume (Ceph) offering in the EU-WEST-PAR-A zone. Here are some supplementary details : Start time : 27/10/2026 00:00 UTC Impacted Service(s) : Some Volumes experience degraded performance in the specified zone. Customers Impact : Customers are unable to access their datastores. Ongoing Actions : Customers may experience high latency on their volumes. Volumes remained available throughout We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. identified Oct 27, 2026, 01:32 PM UTC

   We are currently experiencing an incident affecting our Public Cloud Volume (Ceph) offering in the EU-WEST-PAR-A zone. The root cause has been identified. Please find the details of this incident below : Start time : 27/10/2026 00:00 UTC Impacted Service(s) : Some volumes are experiencing degraded performance in the specified zone. Customers Impact : Customers may experience high latency on their volumes. Volumes remain available. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. monitoring Oct 27, 2026, 04:22 PM UTC

   We would like to inform you that our service has been fully restored as of 27/10/2026 16:16 UTC. Monitoring is still in place to ensure long-term stability. Please find the details of this incident below : Start time : 27/10/2026 00:00 UTC Impacted Service(s) : Some volumes experienced degraded performance in the EU-WEST-PAR-A zone. Customers Impact : Customers may have experienced high latency on their volumes. Volumes remained available throughout the incident. Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

4. resolved Oct 28, 2026, 10:44 AM UTC

   We are pleased to inform you that the incident affecting our Public Cloud Volume (Ceph) offering has been resolved. Start time : 27/10/2026 00:00 UTC End time : 27/10/2026 16:30 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.