[EU][Network] - vRack issue incident notification

Update timeline

1. investigating Oct 29, 2026, 10:02 AM UTC

   We are currently experiencing an event affecting our Network offer. Start time : 29/10/2026 10:00 UTC Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible. We apologize for any inconvenience caused and appreciate your understanding.

2. identified Oct 29, 2026, 10:53 AM UTC

   We are currently investigating an incident affecting our Network offering, which is causing temporary latency issue in the EU region. Here are some supplementary details : Start time : 29/10/2026 05:15 UTC Impacted Service(s) : vRack issue on EU region Customers Impact : Customers may experienced some issue to create instance with vRack port, management tasks carried out via vRack may be affected. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. resolved Oct 29, 2026, 12:24 PM UTC

   We are pleased to inform you that the incident affecting our Network offering has been resolved. All vRack tasks are running correctly. Start time : 29/10/2026 05:15 UTC End time : 29/10/2026 12:20 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.