[GRA][Public Cloud] - Instance incident notification

Update timeline

1. investigating Oct 24, 2026, 03:30 PM UTC

   We are currently experiencing an incident affecting our Public Cloud offering in the GRA region. The root cause has been identified. Please find the details of this incident below : Start time : 24/10/2026 14:54 UTC Impacted Service(s) : Some instances in the GRA region are unavailable. Customers Impact : Customers are temporarily unable to access their instances located on the specified region. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. identified Oct 24, 2026, 03:32 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Oct 24, 2026, 05:43 PM UTC

   We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Most of the services are now available again. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

4. resolved Oct 25, 2026, 03:49 AM UTC

   We are pleased to inform you that the incident affecting our Public Cloud offering has been resolved. Start time : 24/10/2026 14:54 UTC End time : 25/09/2026 00:45 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.