[GRA11][Public Cloud] - Network API incident notification

Update timeline

1. investigating Oct 16, 2026, 04:13 PM UTC

   We are currently experiencing an incident affecting our Public Cloud offering, which is causing temporary latency issues in the GRA11 region. Please find the details of this incident below : Start time : 16/10/2026 12:30 UTC Impacted Service(s) : The Public Cloud Network API in the GRA11 region is currently experiencing slowness, affecting operations on Floating IP, Gateway, Load Balancer, Private network (vRack) and Public network. Existing network configurations continue to operate normally. Customers Impact : Customers may experience latency and slowness, or encounter errors, when modifying network configurations or creating new resources. Existing resources and running instances remain unaffected. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. monitoring Oct 16, 2026, 04:27 PM UTC

   We would like to inform you that our service has been fully restored as of 16/10/2026 at 15:30 UTC. Monitoring is still in place to ensure long-term stability. Please find the details of this incident below : Start time : 16/10/2026 12:30 UTC Impacted Service(s) : The Public Cloud Network API in the GRA11 region experienced slowness, affecting operations on Floating IP, Gateway, Load Balancer, Private network (vRack) and Public network. Existing network configurations continued to operate normally. Customers Impact : Customers may have experienced latency and slowness, or encountered errors, when modifying network configurations or creating new resources. Existing resources and running instances remained unaffected. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

3. resolved Oct 17, 2026, 08:06 PM UTC

   We are pleased to inform you that the incident affecting our Public Cloud Network API in the GRA11 region has been resolved. Start time : 16/10/2026 12:30 UTC End time : 16/10/2026 15:30 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.