Public Cloud incident
[GLOBAL][Cloud Databases] - MYSQL Database incident notification
Resolved after 10 hours 5 minutes, affecting BHS and DE and 1 more, on October 17, 2026.
We are pleased to inform you that the incident affecting our Cloud Databases offering has been resolved. Start time : 16/10/2026 22:16 UTC End time : 17/10/2026 11:30 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.
Affected components
Update timeline
- investigating Oct 17, 2026, 08:48 AM UTC
We are currently investigating an incident affecting our Cloud Databases offering, which is causing temporary latency issue in the Global Region. Here are some supplementary details : Start time : 16/10/2026 22:16 UTC Impacted Service(s) : New MySQL services are taking longer than usual to become available. Existing services are not affected. Customers Impact : Customers are temporarily unable to access the new MySQL services. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Oct 17, 2026, 06:54 PM UTC
We are pleased to inform you that the incident affecting our Cloud Databases offering has been resolved. Start time : 16/10/2026 22:16 UTC End time : 17/10/2026 11:30 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.
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