[GRA11][Public Cloud] - Barbican incident notification

Update timeline

1. investigating Aug 11, 2026, 12:18 PM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Load Balancer offer in the specific GRA11 region. Here are some supplementary details : Start time : 07/08/2026 09:41 UTC Impacted Service(s) : There may be difficulties when creating Public Cloud instances on GRA11. Load balancer Octavia can also face issue. Customers Impact : Customers may experience difficulties when creating a load balancer or renewing a certificate. when creating a load balancer, renewing a certificate, or creating new encrypted volumes Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. investigating Aug 11, 2026, 12:25 PM UTC

   We are continuing to investigate this issue.

3. resolved Aug 12, 2026, 08:08 AM UTC

   We are pleased to inform you that the incident affecting our Load Balancer offer has been resolved. Start time : 07/08/2026 09:41 UTC End time : 11/08/2026 11:11 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.