[BHS5][Storage] - Ceph volumes incident notification

Update timeline

1. identified Aug 05, 2026, 05:32 PM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific BHS5 region. Here are some supplementary details : Start time : 05/08/2026 17:00 UTC Impacted Service(s) : Some Ceph volumes are experiencing temporary performance degradation in this region. Customers Impact : Customers may experience performance degradation and reduced data redundancy. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We thank you for your understanding and patience throughout this incident.

2. identified Aug 06, 2026, 12:15 PM UTC

   We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Our teams are still working to solve the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. resolved Aug 06, 2026, 01:08 PM UTC

   We are pleased to inform you that the incident affecting our Storage offering has been resolved. Start time : 05/08/2026 17:00 UTC End time : 06/08/2026 13:05 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.