[GLOBAL][Data & Analytics] - Data Platform Incident Notification

Update timeline

1. investigating Aug 03, 2026, 02:14 PM UTC

   We are currently experiencing an event affecting our Data & Analytics offer. Start time : 03/08/2026 13:47 UTC Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible. We apologize for any inconvenience caused and appreciate your understanding.

2. identified Aug 03, 2026, 02:50 PM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Data & Analytics offer on the specific GLOBAL region. Here are some supplementary details : Start time : 03/08/2026 13:47 UTC Impacted Service(s) : DPE jobs and query execution are experiencing degraded performance, resulting in delays and possible failures. Customers Impact : Customers may experience delays and intermittent failures when running DPE jobs and processing queries. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. resolved Aug 03, 2026, 03:33 PM UTC

   We are pleased to inform you that the incident affecting our Data & Analytics offering has been resolved. Start time : 03/08/2026 13:47 UTC End time : 03/08/2026 14:00 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.