Public Cloud incident
[GRA7][Compute - Instance] - Some instances incident notification
Resolved after 1 hour 27 minutes, affecting GRA4, on July 1, 2026.
We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 01/07/2026 17:32 UTC End time : 01/07/2026 18:54 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.
Affected components
Update timeline
- identified Jul 01, 2026, 05:54 PM UTC
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA Region. Here are some supplementary details : Start time : 01/07/2026 17:32 UTC Impacted Service(s) : Some instances in the GRA4 region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Jul 01, 2026, 07:21 PM UTC
We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 01/07/2026 17:32 UTC End time : 01/07/2026 18:54 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.
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