[GRA1/3/9][Compute - Instance] - Some instances incident notification

Update timeline

1. identified Jun 09, 2026, 01:50 PM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA1/3/9 regions. Here are some supplementary details : Start time : 09/06/2026 13:35 UTC Impacted Service(s) : All or some instances in the GRA1/3/9 regions are unreachable. Customers Impact : Some customers are temporarily unable to access and use their Public Cloud instances located in the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. identified Jun 09, 2026, 04:51 PM UTC

   We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Some instances are no longer impacted by the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. identified Jun 09, 2026, 10:00 PM UTC

   Ongoing Actions : Our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

4. resolved Jun 10, 2026, 01:05 AM UTC

   We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 09/06/2026 13:35 UTC End time : 10/06/2026 00:30 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.