Public Cloud incident
[GLOBAL][AI & Machine Learning] - Qwen3.5-397B-A17B incident notification
Resolved after 4 hours 36 minutes, affecting AI & Machine Learning || AI Endpoint, on June 4, 2026.
We are pleased to inform you that the incident affecting our AI & Machine Learning offering has been resolved. Start time : 03/06/2026 22:30 UTC End time : 04/06/2026 10:10 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure. We apologize for any inconvenience caused and appreciate your understanding.
Affected components
Update timeline
- identified Jun 04, 2026, 07:46 AM UTC
We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary issue for the model Qwen3.5-397B-A17B. Here are some supplementary details : Start time : 03/06/2026 22:30 UTC Impacted Service(s) : The AI endpoint Qwen3.5-397B-A17B is not reachable. Customers Impact : Customers are temporarily unable to access their endpoint model. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Jun 04, 2026, 12:22 PM UTC
We are pleased to inform you that the incident affecting our AI & Machine Learning offering has been resolved. Start time : 03/06/2026 22:30 UTC End time : 04/06/2026 10:10 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure. We apologize for any inconvenience caused and appreciate your understanding.
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