[BHS7][Compute - Instance] - Compute Instance Incident Notification

Update timeline

1. investigating May 30, 2026, 07:47 AM UTC

   We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in BHS regions. Here are some supplementary details : Start time : 30/05/2026 07:32 UTC Impacted Service(s) : Some instances in the BHS regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. identified May 30, 2026, 08:04 AM UTC

   We have determined the origin of the issue affecting our Compute - Instance offer in the specific BHS7 region. Here are some supplementary details : Start time : 30/05/2026 07:32 UTC Impacted Service(s) : Some instances in the BHS7 region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located in the specified region. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. resolved May 30, 2026, 12:06 PM UTC

   We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 30/05/2026 07:32 UTC End time : 30/05/2026 11:30 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure We apologize for any inconvenience caused and appreciate your understanding.