[GRA1][Storage] - Some CEPH volumes incident notification

Update timeline

1. investigating May 25, 2026, 09:30 AM UTC

   We are currently investigating an incident affecting our Storage offering, which is causing temporary latency issue in the GRA1 region. Here are some supplementary details : Start time : 25/05/2026 07:30 UTC Impacted Service(s) : Some Ceph volumes may temporarily experience degraded performance. Customers Impact : Some customers may temporarily experience degraded performance on their Ceph volumes. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. monitoring May 25, 2026, 02:02 PM UTC

   Service has been fully restored since 25/05/2026 12:50 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : Start time : 25/05/2026 07:30 UTC Impacted Service(s) : Some Ceph volumes may temporarily experience degraded performance. Customers Impact : Some customers may temporarily experience degraded performance on their Ceph volumes. We apologize for any inconvenience caused and appreciate your understanding.

3. resolved May 25, 2026, 06:06 PM UTC

   We are pleased to inform you that the incident affecting our Storage offering has been resolved. Start time : 25/05/2026 07:30 UTC End time : 25/05/2026 12:50 UTC Root Cause : This incident was caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.