[SBG5][Compute - Instance] - Public Cloud Incident Notification

Update timeline

1. identified May 20, 2026, 09:21 AM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer in GRA3 region. Here are some supplementary details : Start time : 20/05/2026 08:54 UTC Impacted Service(s) : Some instances in the GRA3 region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located in the specified region. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. identified May 20, 2026, 09:49 AM UTC

   Please find below an update on the situation: Update : Some Instances are once again reachable. Our team remains committed to restoring the missing instances as quickly as possible. We apologize for any inconvenience caused and appreciate your understanding.

3. resolved May 20, 2026, 10:36 AM UTC

   We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 20/05/2026 08:54 UTC End time : 20/05/2026 10:16 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.