Public Cloud incident

[GRA4/GRA5/GRA7/GRA9/GRA11][Public Cloud] - Compute Instance incident notification

Resolved after 9 minutes, affecting GRA5 and GRA7 and 1 more, on October 13, 2026.

resolved Oct 13, 2026, 05:29 AM UTC

We would like to inform you that an incident occurred in the GRA4, GRA5, GRA7, GRA9 and GRA11 regions. This incident has now been resolved. Please find the details of this incident below : Start time : 13/10/2026 05:17 UTC End time : 13/10/2026 05:26 UTC Impacted Service(s) : Some instances in the GRA5, GRA7, GRA9 and GRA11 regions were unavailable. Customers Impact : Customers were temporarily unable to access their instances located in the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We thank you for your understanding and patience throughout this incident.

Started
Oct 13, 2026, 05:17 AM UTC
Resolved
Oct 13, 2026, 05:26 AM UTC
Duration
9m
Detected by Pingoru
Oct 13, 2026, 05:17 AM UTC

Affected components

GRA5GRA7GRA9GRA11GRA4

Update timeline

  1. resolved Oct 13, 2026, 05:29 AM UTC

    We would like to inform you that an incident occurred in the GRA4, GRA5, GRA7, GRA9 and GRA11 regions. This incident has now been resolved. Please find the details of this incident below : Start time : 13/10/2026 05:17 UTC End time : 13/10/2026 05:26 UTC Impacted Service(s) : Some instances in the GRA5, GRA7, GRA9 and GRA11 regions were unavailable. Customers Impact : Customers were temporarily unable to access their instances located in the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We thank you for your understanding and patience throughout this incident.

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