[EU-WEST-PAR][Storage] - Object Storage S3 incident notification

Update timeline

1. investigating Oct 08, 2026, 03:14 PM UTC

   We are currently investigating an incident affecting our Object Storage S3 offering, which is causing temporary latency issue in the EU-WEST-PAR region. Here are some supplementary details : Start time : 08/10/2026 00:00 UTC Impacted Service(s) : Latency observed for Object Storage S3 in the specified region. Customers Impact : Customers are temporarily facing latency when trying to access and use their objects located in EU-WEST-PAR region. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. identified Oct 08, 2026, 04:43 PM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Object Storage S3 offer on the specific EU-WEST-PAR region. Here are some supplementary details : Start time : 08/10/2026 00:00 UTC Impacted Service(s) : Latency observed for Object Storage S3 in the specified region. Customers Impact : Customers may still experience some latency when accessing and using their objects located in EU-WEST-PAR region, though it has significantly decreased. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and a significant reduction in latency has been observed. Our teams remain mobilised to fully restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. monitoring Oct 08, 2026, 06:15 PM UTC

   Service has been fully restored since 08/10/2026 18:14 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : Start time : 08/10/2026 00:00 UTC Impacted Service(s) : Latency was observed for Object Storage S3 in the specified region. Customers Impact : Customers were temporarily facing latency when trying to access and use their objects located in EU-WEST-PAR region. Root Cause : This incident is caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

4. resolved Oct 15, 2026, 09:37 AM UTC

   We are pleased to inform you that the incident affecting our Object Storage S3 offering has been resolved. Start time : 08/10/2026 00:00 UTC End time : 08/10/2026 18:14 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.