Public Cloud incident
[GRA5/GRA7][Compute - Instance] - Some Instances incident notification
Resolved after 2 minutes, affecting GRA5 and GRA7, on October 4, 2026.
We had an incident on Compute - Instance offer which has now been resolved. Here are some supplementary details : Start time : 04/10/2026 13:36 UTC End time : 04/10/2026 13:38 UTC Impacted Service(s) : Some instances in the GRA5 and GRA7 regions were unreachable via public and vRack network. Customers Impact : Some customers were temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected infrastructure failure. We thank you for your understanding and patience throughout this incident.
Affected components
Update timeline
- resolved Oct 04, 2026, 01:47 PM UTC
We had an incident on Compute - Instance offer which has now been resolved. Here are some supplementary details : Start time : 04/10/2026 13:36 UTC End time : 04/10/2026 13:38 UTC Impacted Service(s) : Some instances in the GRA5 and GRA7 regions were unreachable via public and vRack network. Customers Impact : Some customers were temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected infrastructure failure. We thank you for your understanding and patience throughout this incident.
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