[GRA][Storage] - Object Storage S3 incident notification

Update timeline

1. identified Oct 03, 2026, 03:06 AM UTC

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Object Storage S3 offer on the specific region. Here are some supplementary details : Start time : 03/10/2026 02:00 UTC Impacted Service(s) : You may experience issues accessing your Object Storage S3 service. Customers Impact : Customers may experience issues downloading or uploading their objects due to 500/503 errors. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution.

2. monitoring Oct 03, 2026, 04:47 AM UTC

   We would like to inform you that our service has been fully restored as of 03/10/2026 at 04:27 UTC. Monitoring is still in place to ensure long-term stability. Please find the details of this incident below : Start time : 03/10/2026 02:00 UTC Impacted Service(s) : Access to the Object Storage S3 service was disrupted in the GRA region. Customers Impact : Customers may have experienced issues downloading or uploading their objects due to 500/503 errors. Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.

3. resolved Oct 05, 2026, 11:47 AM UTC

   We are pleased to inform you that the incident affecting our Object Storage S3 offering has been resolved. Start time : 03/10/2026 02:00 UTC End time : 03/10/2026 at 04:27 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.