[GRA1/GRA3/GRA5/GRA9][Public Cloud] - Compute - Instance Incident Notification

Update timeline

1. investigating May 04, 2026, 06:58 AM UTC

   We are currently experiencing an event affecting our Compute - Instance offer. Start time : 04/05/2026 06:31 UTC Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible. We apologize for any inconvenience caused and appreciate your understanding.

2. identified May 04, 2026, 07:31 AM UTC

   We have determined the origin of the issue affecting our Compute - Instance offer in GRA1/GRA3/GRA5/GRA9 regions. Here are some supplementary details : Start time : 04/05/2026 06:31 UTC Impacted Service(s) : Some instances in GRA1/GRA3/GRA5/GRA9 regions are unreachable. Customers Impact : Customers are temporarily unable to access instances in the specified regions. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. identified May 04, 2026, 07:32 AM UTC

   We have determined the origin of the issue affecting our Compute - Instance offer in GRA1/GRA3/GRA5/GRA9 regions. Here are some supplementary details : Start time : 04/05/2026 06:31 UTC Impacted Service(s) : Some instances in GRA1/GRA3/GRA5/GRA9 regions are unreachable. Customers Impact : Customers are temporarily unable to access instances in the specified regions. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

4. identified May 04, 2026, 10:46 AM UTC

   We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Our technical team continues to work on the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

5. resolved May 04, 2026, 03:15 PM UTC

   We are pleased to inform you that the incident affecting our Public Cloud offering has been resolved. Start time : 04/05/2026 06:31 UTC End time : 04/05/2026 15:13 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure. We apologize for any inconvenience caused and appreciate your understanding.