Public Cloud incident
[DE1][Storage] - Ceph volumes incident notification
Resolved after 2 hours 24 minutes, affecting DE1, on September 13, 2026.
We are pleased to inform you that the incident affecting our Storage offering has been resolved. Start time : 13/09/2026 12:43 UTC End time : 13/09/2026 15:11 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure. We apologize for any inconvenience caused and appreciate your understanding.
Affected components
Update timeline
- identified Sep 13, 2026, 12:51 PM UTC
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific DE1 region. Here are some supplementary details : Start time : 13/09/2026 12:43 UTC Impacted Service(s) : Some Ceph volumes are experiencing temporary performance degradation in this region. Customers Impact : Customers may experience performance degradation and reduced data redundancy. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We thank you for your understanding and patience throughout this incident.
- resolved Sep 13, 2026, 03:15 PM UTC
We are pleased to inform you that the incident affecting our Storage offering has been resolved. Start time : 13/09/2026 12:43 UTC End time : 13/09/2026 15:11 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure. We apologize for any inconvenience caused and appreciate your understanding.
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