[GLOBAL][Databases] - MongoDB incident notification

Update timeline

1. investigating Sep 03, 2026, 10:18 AM UTC

   We are currently experiencing an incident affecting our MongoDB Database offering. Please find the details of this incident below : Start time : 25/08/2026 00:00 UTC Impacted Service(s) : MongoDB services are currently unable to perform their daily backups. Customers Impact : Customers using the affected MongoDB services are currently unable to perform their daily backups. Ongoing Actions : Our teams are investigating the issue to determine its root cause and restore the backup functionality. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. monitoring Sep 03, 2026, 02:04 PM UTC

   Service has been fully restored since 03/09/2026 13:00 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : Start time : 25/08/2026 00:00 UTC Impacted Service(s) : MongoDB services were unable to perform their daily backups. Customers Impact : Customers using the affected MongoDB services were unable to perform their daily backups. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

3. resolved Sep 04, 2026, 07:40 AM UTC

   We are pleased to inform you that the incident affecting our MongoDB Database offering has been resolved. Start time : 25/08/2026 00:00 UTC End time : 03/09/2026 13:00 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.