PointClickCare incident

Issue affecting saving scheduled eMAR orders

Resolved after 3 hours 13 minutes, affecting Senior Care EHR Application and User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW19) and 1 more, on September 9, 2026.

investigating Sep 09, 2026, 02:44 AM UTC

We are investigating an issue where some users might be unable to save scheduled eMAR orders. Further updates to follow.

Started
Sep 09, 2026, 02:44 AM UTC
Resolved
Sep 09, 2026, 05:58 AM UTC
Duration
3h 13m
Detected by Pingoru
Sep 09, 2026, 02:44 AM UTC

Affected components

Senior Care EHR ApplicationUser Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW19)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW25)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW27)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW29)User Account Provisioning (UAP) (User Account Provisioning (UAP) — WWW61)

Update timeline

  1. investigating Sep 09, 2026, 02:44 AM UTC

    We are investigating an issue where some users might be unable to save scheduled eMAR orders. Further updates to follow.

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