Otava incident
Mid-Michigan(MM1) - Internet Connectivity Degradation - 6/5/2026
Resolved after 13 days 18 hours, affecting OTAVA Shared Cloud, on June 5, 2026.
Engineers have implemented a work-around that should prevent the issue from reoccurring. A permanent resolution is in progress.
Affected components
Update timeline
- monitoring Jun 05, 2026, 07:20 PM UTC
A fix has been implemented and we are monitoring the results. OTAVA engineering is aware of the outages and will be providing updates as more information becomes available.
- monitoring Jun 05, 2026, 07:49 PM UTC
OTAVA engineers will be failing over to a secondary node at 5PM ET. Clients may experience downtime during the failover.
- monitoring Jun 05, 2026, 09:37 PM UTC
We are continuing to monitor for any further issues.
- identified Jun 05, 2026, 09:37 PM UTC
OTAVA is working with our vendor to investigate this issue. We have enabled additional logging to support our troubleshooting efforts and will provide an update as our investigation progresses.
- identified Jun 08, 2026, 06:49 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 08, 2026, 07:20 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 08, 2026, 10:51 PM UTC
Engineers have implemented a work-around that should prevent the issue from reoccurring. A permanent resolution is in progress.
- resolved Jun 19, 2026, 02:16 PM UTC
This incident has been resolved.
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