Resolved after 2 hours 31 minutes, affecting Encore (portal.otava.com), on April 22, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 22, 2026, 01:59 PM UTC
Service Impacting: Yes – Encore services may be unavailable until further notice. Description: OTAVA engineers are currently investigating an unexpected outage impacting Encore (portal.otava.com). Related services may not be available at this time. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- monitoring Apr 22, 2026, 03:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2026, 04:31 PM UTC
This incident has been resolved.
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