Otava incident
Denver (DEN1) OTAVA® Cloud Backup, DRaaS powered by VEEAM and Server Provider Console Infrastructure Patching - 7/22/25
Resolved after 83 days 1 hour, affecting DRaaS powered by Veeam (OCC), on July 22, 2025.
We have resolved the issues and are seeing successful backup and replication jobs. Please ensure you are still changing your service provider if not done so: Disable all jobs associated with the Service Provider Edit your existing Service Provider which should be pointed to cg01.newcloudnetworks.com Change the service provider to backup-den2.otava.com with the same credentials that were already applied Once it finishes the refresh of the provider, go back to Home > Jobs Edit the associated jobs, under the storage section select Map Backup to re-point the jobs to their data Test by running a job and/or restoring If you are not able to connect or are not seeing your backups please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Affected components
Update timeline
- monitoring Jul 22, 2025, 07:37 PM UTC
OTAVA® engineers are performing data migrations to the new datacenter (DEN2). This may cause some jobs to run full backups outside of the scheduled date. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- monitoring Jul 24, 2025, 08:28 PM UTC
OTAVA® engineers are performing data migrations to the new datacenter (DEN2). This may cause some jobs to run full backups outside of the scheduled date. If the job is persistently failing customers may need to initiate an active full manually. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- monitoring Jul 25, 2025, 08:29 PM UTC
OTAVA engineers are investigating issues with cloud connect backups.
- investigating Jul 30, 2025, 06:42 PM UTC
OTAVA® and vendor engineers are still investigating issues with cloud connect backups.
- monitoring Aug 26, 2025, 07:36 PM UTC
We have resolved the issues and are seeing successful backup and replication jobs. Please ensure you are still changing your service provider if not done so: Disable all jobs associated with the Service Provider Edit your existing Service Provider which should be pointed to cg01.newcloudnetworks.com Change the service provider to backup-den2.otava.com with the same credentials that were already applied Once it finishes the refresh of the provider, go back to Home > Jobs Edit the associated jobs, under the storage section select Map Backup to re-point the jobs to their data Test by running a job and/or restoring If you are not able to connect or are not seeing your backups please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
- resolved Oct 13, 2025, 08:58 PM UTC
This incident has been resolved.
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