Otava incident

Austin (AU1), Las Vegas (NV1), Indianapolis (IN1) VCD, Mid-Michigan (MM1) OTAVA® Shared + Private Cloud VCD and Encore Major Outage - 11/18/25

Resolved after 3 hours 55 minutes, affecting OTAVA Shared Cloud and OTAVA Shared Cloud and 1 more, on November 18, 2025.

monitoring Nov 18, 2025, 03:14 PM UTC

Cloudflare has implemented a fix and we are continuing to monitor.

Started: Nov 18, 2025, 02:07 PM UTC
Resolved: Nov 18, 2025, 06:03 PM UTC
Duration: 3h 55m
Detected by Pingoru: Nov 18, 2025, 02:07 PM UTC

Affected components

OTAVA Shared CloudOTAVA Shared CloudOTAVA Shared CloudOTAVA Shared CloudOTAVA Private CloudOTAVA Private CloudOTAVA Private CloudOTAVA Private CloudEncore (portal.otava.com)DRaaS powered by VMware

Update timeline

identified Nov 18, 2025, 02:07 PM UTC

Start Time: 11/18/25 - 7:30 AM ET Service Impacting: Major - High impact due to vendor outage. Description: OTAVA VMware Cloud Director functionality across multiple sites is currently unavailable due to a large Cloudflare outage. Updates for Cloudflare can be found at https://www.cloudflarestatus.com/. If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
identified Nov 18, 2025, 02:09 PM UTC

We are continuing to work on a fix for this issue.
identified Nov 18, 2025, 02:26 PM UTC

We are continuing to work on a fix for this issue.
monitoring Nov 18, 2025, 03:14 PM UTC

Cloudflare has implemented a fix and we are continuing to monitor.
resolved Nov 18, 2025, 06:03 PM UTC

This incident has been resolved.

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