Indianapolis (IN1) Backup for Microsoft 365 Critical Maintenance – 11/20/25

Update timeline

1. identified Nov 20, 2025, 04:41 PM UTC

   Start Time : 11/20/25 - 2:00 PM ET End Time : 11/20/25 - 3:00 PM ET Type: Critical reboot Service Impacting: Yes – Customers using 365 backups in IN1 may experience temporary backup interruption during the maintenance window. Description: OTAVA® infrastructure engineers will be performing maintenance on the IN1 365 backup environment. A server reboot is required to restore stability . This maintenance is necessary to ensure proper functionality and reliability of 365 backup operations. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

2. identified Nov 20, 2025, 08:08 PM UTC

   OTAVA® engineers have completed the planned reboot, but the issue persists. We are continuing to work toward resolution and have opened a Sev 1 case with the vendor. If you have any questions or concerns, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

3. identified Nov 20, 2025, 08:08 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Nov 25, 2025, 04:56 PM UTC

   OTAVA and vendor engineers are still investigating a fix for this issue.

5. identified Dec 02, 2025, 09:42 PM UTC

   We have identified a fix for this issue and are working on implementing the solution.

6. resolved Dec 05, 2025, 09:21 PM UTC

   This incident has been resolved.