Otava incident

DEN OCC VSPC - Degraded Performance

Resolved after 22 hours 28 minutes, affecting DRaaS powered by Veeam (OCC) and DRaaS powered by Veeam (OCC), on December 17, 2025.

investigating Dec 17, 2025, 07:24 PM UTC

OTAVA Engineers are currently investigating degraded performance in Den OCC VSPC. If support is needed during this please reach out via https://support.otava.com or calling 877-740-5028, option 3. Backups operations should be functioning at this time, but management of tenants through the VSPC is degraded.

Started
Dec 17, 2025, 07:24 PM UTC
Resolved
Dec 18, 2025, 05:52 PM UTC
Duration
22h 28m
Detected by Pingoru
Dec 17, 2025, 07:24 PM UTC

Affected components

DRaaS powered by Veeam (OCC)DRaaS powered by Veeam (OCC)

Update timeline

  1. investigating Dec 17, 2025, 07:24 PM UTC

    OTAVA Engineers are currently investigating degraded performance in Den OCC VSPC. If support is needed during this please reach out via https://support.otava.com or calling 877-740-5028, option 3. Backups operations should be functioning at this time, but management of tenants through the VSPC is degraded.

  2. resolved Dec 18, 2025, 05:52 PM UTC

    This incident has been resolved.

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