Resolved after 63 days 5 hours, affecting Data Center Networking Infrastructure, on October 31, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Oct 31, 2025, 03:26 PM UTC
Service Impacting: Yes. One of the internet circuits in the Austin (AU1) data center is currently experiencing instability. Description: OTAVA® Network Engineering is actively investigating intermittent connectivity issues related to one of the internet circuits in the Austin facility. Traffic has shifted to redundant paths where possible, and updates will be provided as the investigation progresses. If you have any questions or need immediate assistance, please contact OTAVA Support by logging in to https://support.otava.com or calling 877-740-5028 (Option 3).
- identified Oct 31, 2025, 03:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 31, 2025, 08:34 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 31, 2025, 08:34 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 02, 2026, 09:06 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 02, 2026, 09:06 PM UTC
This incident has been resolved.
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