Resolved after 41 days, affecting Internet Backbone, on January 2, 2026.
Otava Engineers have resolved the issue and are currently monitoring the environment to ensure full functionality has been restored.
Affected components
Update timeline
- identified Jan 02, 2026, 09:07 PM UTC
Service Impacting: Yes. One of the internet circuits in the Austin (AU1) data center is currently experiencing instability. Description: OTAVA® Network Engineering is actively investigating intermittent connectivity issues related to one of the internet circuits in the Austin facility. Traffic has shifted to redundant paths where possible, and updates will be provided as the investigation progresses. If you have any questions or need immediate assistance, please contact OTAVA Support by logging in to https://support.otava.com or calling 877-740-5028 (Option 3).
- monitoring Feb 12, 2026, 09:23 PM UTC
Otava Engineers have resolved the issue and are currently monitoring the environment to ensure full functionality has been restored.
- resolved Feb 12, 2026, 09:24 PM UTC
Otava Engineers have restored functionality and all services are back online.
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