Quo Outage History
Quo is up right nowPingoru has recorded 61 incidents for Quo: 58 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 3 of 720 (0%) |
| May 2026 | 5 | 299 of 744 (40%) |
| June 2026 | 8 | 66 of 720 (9%) |
| July 2026 | 4 | 96 of 744 (13%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 4 | 168 of 720 (23%) |
| October 2026 | 4 | 216 of 568 (38%) |
Incidents, newest first
Minor October 17, 2026 Elevated calling errors within the APAC region 36m Calling
Started Oct 17, 2026, 05:29 PM UTC· resolved Oct 17, 2026, 06:06 PM UTC
- monitoring Oct 17, 2026, 05:29 PM UTC
We are are seeing elevated errors within the APAC region. The regional provider is reporting a subset of phone numbers are impacted.
- resolved Oct 17, 2026, 06:06 PM UTC
The regional issue has been resolved.
Minor October 14, 2026 Delayed notifications 1h 11m Text Messaging
Started Oct 14, 2026, 06:13 PM UTC· resolved Oct 14, 2026, 07:24 PM UTC
- investigating Oct 14, 2026, 06:13 PM UTC
We’re investigating delays in notifications for incoming text messages. Some customers may receive notifications later than expected across our apps. Our team is working to restore this. We apologize for the disruption and will share another update as we learn more.
- monitoring Oct 14, 2026, 06:41 PM UTC
We've applied a fix, and notifications for new messages, calls, and voicemails are arriving on time again. We're continuing to monitor closely to make sure everything stays stable.
- resolved Oct 14, 2026, 07:24 PM UTC
Notifications for new messages, calls, and voicemails have been arriving on time since our fix. We apologize for the disruption and thank you for your patience.
Minor October 1, 2026 Calling Outage 53m Calling
Started Oct 01, 2026, 05:15 PM UTC· resolved Oct 01, 2026, 06:08 PM UTC
- investigating Oct 01, 2026, 05:15 PM UTC
We are investigating an incident impacting inbound and outbound calling. Our on-call engineers have responded.
- identified Oct 01, 2026, 05:19 PM UTC
Our engineers have identified an issue with a workflow management system and are working to deploy a fix.
- identified Oct 01, 2026, 05:56 PM UTC
We've identified the cause and are still working on a fix. Inbound and outbound calling remain affected. We'll post another update within 30 minutes
- monitoring Oct 01, 2026, 05:56 PM UTC
Calling is recovering. We are continuing to monitor system performance.
- resolved Oct 01, 2026, 06:08 PM UTC
Inbound and outbound calling is fully restored.
Minor September 27, 2026 Degraded performance in Tasks 2h 4m Website, Android App, Mac App, IOS App
Started Sep 27, 2026, 12:08 AM UTC· resolved Sep 27, 2026, 02:13 AM UTC
- investigating Sep 27, 2026, 12:08 AM UTC
We are aware with performance issues with Tasks and are investigating. Some actions may be delayed. Task History may be affected.
- identified Sep 27, 2026, 01:11 AM UTC
We are aware with performance issues with Tasks and are investigating. Some actions may be delayed. Task History may be affected. We have identified the issue and are working on a fix.
- monitoring Sep 27, 2026, 02:03 AM UTC
A fix for Tasks performance issues has been deployed and we are monitoring. Some actions may still be delayed and Task History may be affected while things settle. We will confirm once we have verified everything is back to normal.
- resolved Sep 27, 2026, 02:13 AM UTC
All systems are performing normally.
Minor September 17, 2026 Analytics are not displaying in the app 6d 18h
Started Sep 17, 2026, 06:11 PM UTC· resolved Sep 24, 2026, 12:58 PM UTC
- identified Sep 17, 2026, 06:11 PM UTC
We've identified an issue causing the analytics in the app to not appear. The team is working on rolling out a fix.
- identified Sep 17, 2026, 07:06 PM UTC
The team is continuing work on deploying the identified fix.
- identified Sep 17, 2026, 08:37 PM UTC
The team is continuing to deploy updated infrastructure to resolve the issue.
- identified Sep 17, 2026, 10:15 PM UTC
The fix has been applied and we are in the process of syncing data. An update will be posted with expected timeframes for full reporting availability.
- identified Sep 17, 2026, 11:12 PM UTC
The pipeline that pushes data into our analytics engine was misdeployed, but it has now been restored, and data is beginning to stream back in. We still need to resync the data, so users may not see their current analytics immediately while we backfill. Once the resync is complete, users will see their data as normal. In the meantime, up‑to‑date data is available via the CSV download as reporting is restored.
- identified Sep 18, 2026, 12:58 PM UTC
The data sync continuing and the team is monitoring, and will post an all-clear when it has completed.
- identified Sep 18, 2026, 08:37 PM UTC
The data is continuing to replicate in to the database backing analytics. This is going to continue in to the weekend, we appreciate your patience. Up-to-date metrics are available via the CSV export functionality in the meantime.
- monitoring Sep 20, 2026, 02:43 PM UTC
The data synchronization has finished and we are monitoring the analytics dashboards.
- monitoring Sep 21, 2026, 05:14 PM UTC
New data is properly accounted for on the Analytics dashboards. We are currently backfilling data for Thursday and Friday from last week.
- monitoring Sep 22, 2026, 07:01 PM UTC
The final data sync to backfill missing data will be happening this evening.
- monitoring Sep 23, 2026, 04:41 PM UTC
The backfill is continuing. An update will be posted when it is complete.
- resolved Sep 24, 2026, 12:58 PM UTC
The data has finished backfilling and analytics is complete.
Minor September 17, 2026 Disruption to Sona (AI Agent) Messaging 1h 13m Text Messaging
Started Sep 17, 2026, 05:05 PM UTC· resolved Sep 17, 2026, 06:19 PM UTC
- identified Sep 17, 2026, 05:05 PM UTC
Disruption to Sona (AI agent) sending SMS messages Sona is currently unable to send SMS messages. This affects text messages sent by Sona during calls and SMS responses to new leads through Sona for lead capture. Regular SMS messaging is not impacted. This disruption is limited to messages sent by Sona. Our team is actively working to resolve the issue. We’ll share updates as more information becomes available.
- monitoring Sep 17, 2026, 05:48 PM UTC
Messaging has been restored for AI agents.
- resolved Sep 17, 2026, 06:19 PM UTC
All systems are performing normally.
Minor September 1, 2026 Intermittent issues sending messages 1h 40m Text Messaging
Started Sep 01, 2026, 05:35 PM UTC· resolved Sep 01, 2026, 07:16 PM UTC
- investigating Sep 01, 2026, 05:35 PM UTC
We’re investigating an issue causing some messages to intermittently fail to send. Our team is actively monitoring the situation. We apologize for the disruption and will share another update as soon as more information is available.
- monitoring Sep 01, 2026, 05:53 PM UTC
Message delivery is now operating normally, and we haven’t observed any recent failures. We’ll continue monitoring closely to ensure service remains stable. Thank you for your patience while we worked through this issue.
- resolved Sep 01, 2026, 07:16 PM UTC
The issue has been resolved and service is back to normal. We apologize for any inconvenience this caused and thank you for your patience.
Minor August 18, 2026 Public API and MCP experiencing issues 45m Quo API
Started Aug 18, 2026, 08:57 PM UTC· resolved Aug 18, 2026, 09:42 PM UTC
- investigating Aug 18, 2026, 08:57 PM UTC
The Quo Public API and MCP are currently experiencing issues. The engineering team is aware and investigating.
- monitoring Aug 18, 2026, 09:01 PM UTC
The Public API and MCP have come back online.
- resolved Aug 18, 2026, 09:42 PM UTC
Public API and MCP are fully stable.
Minor July 24, 2026 Salesforce Account Linking 3d 21h Integrations
Started Jul 24, 2026, 10:24 PM UTC· resolved Jul 28, 2026, 08:14 PM UTC
- identified Jul 24, 2026, 10:24 PM UTC
We are currently experiencing an issue establishing new account connections to Salesforce Data Cloud. Existing customer integrations are performing normally. Our engineering and partnership teams have identified the issue causing the failure and are working with the Salesforce support team to resolve the situation.
- resolved Jul 28, 2026, 08:14 PM UTC
New Salesforce connections can now be made.
Minor July 8, 2026 Calling Experience 45m Calling, Android App, Web App, Mac App and 1 more
Started Jul 08, 2026, 06:29 PM UTC· resolved Jul 08, 2026, 07:14 PM UTC
- investigating Jul 08, 2026, 06:29 PM UTC
Our engineering team is investigating elevated error rates on our platform. We are seeing issues with login and delayed call status.
- monitoring Jul 08, 2026, 06:34 PM UTC
The engineering team has identified the failing system component and deployed a fix. All platform services are operating normally at this time. We are continuing to monitor performance.
- resolved Jul 08, 2026, 07:14 PM UTC
All systems are continuing to operate as expected.
Minor July 6, 2026 Post-call activities are delayed 56m Calling, Voicemail, Android App, IOS App
Started Jul 06, 2026, 03:03 PM UTC· resolved Jul 06, 2026, 04:00 PM UTC
- investigating Jul 06, 2026, 03:03 PM UTC
We are investigating an issue causing delays to post-call activities, including missed call notifications, call recordings, and voicemails. This issue began at approximately 10:00 AM ET. We are actively working to resolve this and will provide updates as we learn more.
- monitoring Jul 06, 2026, 03:46 PM UTC
A fix has been deployed and call activity delays should be fully resolved shortly.
- resolved Jul 06, 2026, 04:00 PM UTC
Call events are fully operational
Minor June 26, 2026 Outbound MMS messages failing 6m Text Messaging
Started Jun 26, 2026, 07:37 PM UTC· resolved Jun 26, 2026, 07:43 PM UTC
- investigating Jun 26, 2026, 07:37 PM UTC
We are investigating increased client error rates sending outbound MMS messages on the platform.
- identified Jun 26, 2026, 07:40 PM UTC
The engineering team have identified the system causing delivery errors and have implemented a remediation while we investigate root cause.
- resolved Jun 26, 2026, 07:43 PM UTC
The root cause of the issue has been identified and a permanent fix has been prepared.
Minor June 22, 2026 Inbound SMS issues 3h 34m Text Messaging
Started Jun 22, 2026, 11:07 PM UTC· resolved Jun 23, 2026, 02:41 AM UTC
- investigating Jun 22, 2026, 11:07 PM UTC
We are investigating reports of issues with inbound SMS messaging.
- monitoring Jun 22, 2026, 11:09 PM UTC
Service has been restored, we are monitoring the situation.
- monitoring Jun 22, 2026, 11:55 PM UTC
We are continuing to monitor reports of delayed delivery of inbound messages.
- resolved Jun 23, 2026, 02:41 AM UTC
All delayed messages have been delivered and systems are performing normally.
Minor June 19, 2026 Call flow greetings: file uploads and in-app recordings are temporarily unavailable 9h 39m Voicemail, Web App, Mac App
Started Jun 19, 2026, 05:28 PM UTC· resolved Jun 20, 2026, 03:07 AM UTC
- identified Jun 19, 2026, 05:28 PM UTC
Custom file uploads and in-app greeting recordings are temporarily unavailable for call flow greetings. You can still add a custom greeting using the text-to-speech option in the meantime. We are working toward a resolution and will update this page once service is restored.
- resolved Jun 20, 2026, 03:07 AM UTC
Custom file uploads and custom greetings in the call flow are now operational.
Minor June 19, 2026 Porting request and carrier registration interruptions 9h 44m Support, Web App, Mac App, Windows App
Started Jun 19, 2026, 05:08 PM UTC· resolved Jun 20, 2026, 02:52 AM UTC
- identified Jun 19, 2026, 05:08 PM UTC
Some customers may experience issues submitting port-in requests and carrier registration submissions. Both in-app and form-based submissions are affected. We are working toward a resolution and will update this page once service is restored.
- resolved Jun 20, 2026, 02:52 AM UTC
Port-in requests and carrier registration submissions are functioning normally.
Minor June 18, 2026 Call recording disclosure notification unavailable 18h Calling
Started Jun 18, 2026, 07:00 PM UTC· resolved Jun 19, 2026, 01:00 PM UTC
- identified Jun 18, 2026, 07:45 PM UTC
Inbound and outbound calls are operational. However, call recording disclosure notifications are temporarily unavailable. In the meantime, please ensure you're manually disclosing call recording to comply with applicable laws.
- resolved Jun 19, 2026, 01:00 PM UTC
Call recording disclosure has been fully restored. We have confirmed normal operation and consider this incident resolved. Thank you for your patience.
Minor June 18, 2026 Outgoing MMS temporarily unavailable 1d 18h Support, Calling, Text Messaging, Android App and 1 more
Started Jun 18, 2026, 06:17 PM UTC· resolved Jun 20, 2026, 12:23 PM UTC
- investigating Jun 18, 2026, 06:17 PM UTC
We are experiencing an outage of our media attachment system. Media attachments in messages may be temporarily unavailable during this time. This may impact the ability to send attachments on outgoing messages, and the visibility of attachments in message history.
- investigating Jun 18, 2026, 11:44 PM UTC
Inbound calls with custom greetings encounter errors We've identified an issue affecting inbound calls for phone numbers using custom greetings. Callers will hear an error message if your call flow includes an custom audio greeting, phone menu greeting, or custom voicemail. We're actively working on a resolution and will update this page once service is restored. Workaround: To continue receiving calls, create a temporary call flow: https://support.quo.com/core-concepts/administration/call-flows/temp-call-flows#temporary-call-flows that routes directly to a "ring users" step: set your flow to Incoming Call → Ring Users. Our system default voicemail is currently operational, and can be used as a fallback Inbound Porting Requests are also erroring.
- investigating Jun 19, 2026, 02:54 PM UTC
Call Recording Disclosure These features are functioning normally. Inbound Calls with Custom Greetings These features are functioning normally.
- identified Jun 20, 2026, 02:38 AM UTC
Restored on web and desktop apps Outgoing MMS attachments are now functioning normally on web and desktop apps. Temporarily unavailable on Android and iOS Resolution for outbound MMS is in progress for Android and iOS. We are working towards a resolution and will update the status page once service is restored.
- resolved Jun 20, 2026, 12:23 PM UTC
iOS and Android outbound MMS restored All platforms are now operational
Minor June 4, 2026 Investigating reports of a system outage 45m Integrations, Calling, Voicemail, Text Messaging and 7 more
Started Jun 04, 2026, 03:26 PM UTC· resolved Jun 04, 2026, 04:12 PM UTC
- investigating Jun 04, 2026, 03:26 PM UTC
Our monitoring systems have detected a platform degradation. Our Engineering on-call team has responded and are investigating the situation.
- identified Jun 04, 2026, 03:40 PM UTC
The engineering team has identified the cause of the issue and are working to deploy a remediation.
- monitoring Jun 04, 2026, 03:58 PM UTC
The remediation has been deployed. The team are continuing to monitor the system performance.
- resolved Jun 04, 2026, 04:12 PM UTC
All systems and services are operating normally.
Minor June 1, 2026 Authentication issues 53m Android App, Web App, Mac App, Windows App and 2 more
Started Jun 01, 2026, 06:29 PM UTC· resolved Jun 01, 2026, 07:23 PM UTC
- investigating Jun 01, 2026, 06:29 PM UTC
We are investigating an issue with our Identity provider that is causing authentication issues and is causing some users to be unexpectedly logged out.
- identified Jun 01, 2026, 06:37 PM UTC
Our infrastructure provider have acknowledged a degradation within their platform and are escalating with their support team.
- monitoring Jun 01, 2026, 06:55 PM UTC
Performance is recovering; we are continuing to monitor the situation.
- resolved Jun 01, 2026, 07:23 PM UTC
This incident has been resolved.
Minor May 26, 2026 Degraded Performance of Call Events 6d 2h Text Messaging, Android App, Web App, Mac App and 3 more
Started May 26, 2026, 04:27 PM UTC· resolved Jun 01, 2026, 07:08 PM UTC
- identified May 26, 2026, 04:27 PM UTC
We are experiencing a slowdown in the processing of Call Events. Inbound and outbound calls are completing successfully but the logging and post-processing of the call events are currently delayed and some activities may be missing. The engineering team has responded and are preparing a fix.
- identified May 26, 2026, 05:09 PM UTC
Some inbound messaging may also be impacted.
- monitoring May 26, 2026, 06:20 PM UTC
Messaging is performing normally; the engineering team is continuing to monitor the performance of call activities as they recover.
- monitoring May 26, 2026, 09:20 PM UTC
All systems are operating within expected response times.
- resolved Jun 01, 2026, 07:08 PM UTC
This incident has been resolved.
Minor May 21, 2026 Application degradation 11d 3h Text Messaging, Infrastructure
Started May 21, 2026, 04:03 PM UTC· resolved Jun 01, 2026, 07:07 PM UTC
- investigating May 21, 2026, 04:03 PM UTC
We are currently experiencing a degradation in call activities. Some call activities will be missing or will be inaccurate during this time. The engineering team is investigating.
- monitoring May 21, 2026, 04:36 PM UTC
The engineering team has resolved the issue, all activities & notifications should be fully up to date at this time.
- resolved Jun 01, 2026, 07:07 PM UTC
This incident has been resolved.
Minor May 20, 2026 Application Logouts 12d 2h Mac App, Windows App
Started May 20, 2026, 05:22 PM UTC· resolved Jun 01, 2026, 07:23 PM UTC
- investigating May 20, 2026, 05:22 PM UTC
We are investigating reports of forced logouts on our desktop applications.
- monitoring May 20, 2026, 11:46 PM UTC
Our service provider has identified and resolved an issue with their platform. We are seeing a dramatic improvement in error rate. The engineering team is continuing to monitor the situation.
- resolved Jun 01, 2026, 07:23 PM UTC
This incident has been resolved.
Minor May 19, 2026 Calling Degraded 4h 52m Calling
Started May 19, 2026, 02:38 PM UTC· resolved May 19, 2026, 07:30 PM UTC
- identified May 19, 2026, 02:38 PM UTC
We have identified an issue impacting calling. The team is working to prepare a fix.
- monitoring May 19, 2026, 03:30 PM UTC
Calling has been restored; we are monitoring the situation to ensure stability is maintained.
- resolved May 19, 2026, 07:30 PM UTC
All systems are operating normally. We are declaring the incident resolved.
Minor May 14, 2026 Calling Phone Menu Incident 23h 49m Calling
Started May 14, 2026, 02:14 PM UTC· resolved May 15, 2026, 02:04 PM UTC
- investigating May 14, 2026, 02:14 PM UTC
We have received user reports of phone menus failing. On-call engineers have acknowledged and are investigating the situation.
- monitoring May 14, 2026, 04:01 PM UTC
We have identified the issue, and services should be working as normal again. We will continue to monitor.
- resolved May 15, 2026, 02:04 PM UTC
All systems continue to operate normally. We declaring the incident resolved.
Minor April 22, 2026 Message sending issues 1h 33m Text Messaging
Started Apr 22, 2026, 01:50 PM UTC· resolved Apr 22, 2026, 03:23 PM UTC
- investigating Apr 22, 2026, 01:50 PM UTC
We’re currently experiencing an issue that may prevent messages from sending. Our team is investigating and working to restore normal service as quickly as possible. We’ll share an update soon.
- resolved Apr 22, 2026, 03:23 PM UTC
The Engineering team has identified the potential cause and has deployed a fix. We are actively monitoring the situation. We apologize for any impact this has had this morning.