Resolved after 1 hour 13 minutes, affecting Text Messaging, on September 17, 2026.
Messaging has been restored for AI agents.
Affected components
Text Messaging
Update timeline
- identified Sep 17, 2026, 05:05 PM UTC
Disruption to Sona (AI agent) sending SMS messages Sona is currently unable to send SMS messages. This affects text messages sent by Sona during calls and SMS responses to new leads through Sona for lead capture. Regular SMS messaging is not impacted. This disruption is limited to messages sent by Sona. Our team is actively working to resolve the issue. We’ll share updates as more information becomes available.
- monitoring Sep 17, 2026, 05:48 PM UTC
Messaging has been restored for AI agents.
- resolved Sep 17, 2026, 06:19 PM UTC
All systems are performing normally.
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