Resolved after 12 days 2 hours, affecting Mac App and Windows App, on May 20, 2026.
Our service provider has identified and resolved an issue with their platform. We are seeing a dramatic improvement in error rate. The engineering team is continuing to monitor the situation.
Affected components
Mac AppWindows App
Update timeline
- investigating May 20, 2026, 05:22 PM UTC
We are investigating reports of forced logouts on our desktop applications.
- monitoring May 20, 2026, 11:46 PM UTC
Our service provider has identified and resolved an issue with their platform. We are seeing a dramatic improvement in error rate. The engineering team is continuing to monitor the situation.
- resolved Jun 01, 2026, 07:23 PM UTC
This incident has been resolved.
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