Quo incident

Outbound MMS messages failing

Resolved after 6 minutes, affecting Text Messaging, on June 26, 2026.

resolved Jun 26, 2026, 07:43 PM UTC

The root cause of the issue has been identified and a permanent fix has been prepared.

Started
Jun 26, 2026, 07:37 PM UTC
Resolved
Jun 26, 2026, 07:43 PM UTC
Duration
6m
Detected by Pingoru
Jun 26, 2026, 07:37 PM UTC

Affected components

Text Messaging

Update timeline

  1. investigating Jun 26, 2026, 07:37 PM UTC

    We are investigating increased client error rates sending outbound MMS messages on the platform.

  2. identified Jun 26, 2026, 07:40 PM UTC

    The engineering team have identified the system causing delivery errors and have implemented a remediation while we investigate root cause.

  3. resolved Jun 26, 2026, 07:43 PM UTC

    The root cause of the issue has been identified and a permanent fix has been prepared.

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