NatWest incident

NatWest Group - File Payments (Bankline customers only) Incident Resolved 13/04/2026

Resolved on April 10, 2026.

resolved Apr 14, 2026, 10:20 AM UTC

We are retrospectively advising of an incident that is now resolved. We observed File Payment consent failures impacting NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland). Bankline customers only. This incident impacted all Bankline File Payment journeys between April 10th 2026 (06:30am) and April 13th 2026 (4:30pm). Please accept our apologies for any inconvenience caused. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

Started: Apr 10, 2026, 05:30 AM UTC
Resolved: Apr 10, 2026, 05:30 AM UTC
Duration: –
Detected by Pingoru: Apr 10, 2026, 05:30 AM UTC

Update timeline

resolved Apr 14, 2026, 10:20 AM UTC

We are retrospectively advising of an incident that is now resolved. We observed File Payment consent failures impacting NatWest, Royal Bank of Scotland, Ulster Bank (Northern Ireland). Bankline customers only. This incident impacted all Bankline File Payment journeys between April 10th 2026 (06:30am) and April 13th 2026 (4:30pm). Please accept our apologies for any inconvenience caused. Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.

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