Nanonets Outage History
Nanonets is up right nowPingoru has recorded 50 incidents for Nanonets: 24 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 2 of 720 (0%) |
| May 2026 | 2 | 1 of 744 (0%) |
| June 2026 | 4 | 6 of 720 (1%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 1 | 5 of 591 (1%) |
Incidents, newest first
Notice September 4, 2025 Clarification: No Platform-wide Downtime on September 4th – API
Started Sep 04, 2025, 05:51 AM UTC· resolved Sep 04, 2025, 05:51 AM UTC
- resolved Sep 04, 2025, 05:51 AM UTC
At 1:00 AM UTC on September 4th, we posted an incident titled “Zero learning model file processing failures.” Upon further investigation, we identified that the issue was isolated to a single model and was not platform-wide. No other models or regions were impacted. The previously posted incident has been removed. We would like to clarify that there has been no platform-wide downtime in any region. Thank you for your understanding.
Major August 20, 2025 app.nanonets.com – User Logout Issue 15m API, Web App, Website
Started Aug 20, 2025, 11:50 AM UTC· resolved Aug 20, 2025, 12:05 PM UTC
- resolved Aug 20, 2025, 12:13 PM UTC
During a planned migration activity, users were unexpectedly logged out of the platform between 11:50 UTC and 12:05 UTC. The disruption occurred because database reads failed for old pods during the migration, while new pods came up late, leading to temporary session validation failures. The issue was resolved once the new pods were fully operational. We sincerely apologize for the inconvenience caused and will ensure future migrations are executed with better coordination to avoid service disruption.
Major July 26, 2025 India region services affected 6m API, Web App
Started Jul 26, 2025, 09:07 AM UTC· resolved Jul 26, 2025, 09:13 AM UTC
- identified Jul 26, 2025, 09:07 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 26, 2025, 09:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 26, 2025, 09:13 AM UTC
This incident has been resolved.
Minor July 23, 2025 Intermittent Prediction Failures on Instant Learning Models 35m API
Started Jul 23, 2025, 03:05 PM UTC· resolved Jul 23, 2025, 03:40 PM UTC
- resolved Jul 23, 2025, 04:02 PM UTC
Between 15:05 UTC and 15:40 UTC on July 23, 2025, a small subset of users using the Sync API for Instant Learning models on app.nanonets.com may have experienced intermittent prediction failures. We identified an edge case in our system that triggered this issue under specific conditions. The issue was resolved promptly with a fix, and the system has been stable since. All other regions and services remained unaffected and continue to operate normally. We apologize for the inconvenience caused and appreciate your understanding.
Major July 22, 2025 Temporary Slowness on app.nanonets.com due to High Load on DB 1h 26m API, Web App
Started Jul 22, 2025, 08:45 AM UTC· resolved Jul 22, 2025, 10:11 AM UTC
- resolved Jul 22, 2025, 10:21 AM UTC
On July 22nd, 2025, users of app.nanonets.com may have experienced intermittent slowness during the periods 08:45–08:56 UTC and 10:03–10:11 UTC. This issue was caused by an unusually high load on our primary database. Our engineering team promptly identified the root cause and deployed a fix. The system has since stabilized and is functioning normally. We appreciate your patience during this time. All other regions remained fully operational without any downtime.
Notice June 24, 2025 EU Region Prediction API Failures 11m API
Started Jun 24, 2025, 01:33 PM UTC· resolved Jun 24, 2025, 01:44 PM UTC
- resolved Jun 24, 2025, 01:58 PM UTC
Between 13:33 UTC and 13:44 UTC on June 24th 2025, we observed intermittent failures in the Prediction API for our EU region due to a critical infrastructure issue. Our alerting systems flagged the anomaly, and our engineers quickly identified and resolved the problem. Services in the EU region were fully restored by 13:44 UTC. Other regions remained stable and were not impacted during this period. We appreciate your patience and understanding.
Notice June 12, 2025 GCP Global Outage – No Impact to Our Systems 33m API
Started Jun 12, 2025, 07:08 PM UTC· resolved Jun 12, 2025, 07:41 PM UTC
- monitoring Jun 12, 2025, 07:08 PM UTC
There is a major GCP global outage ongoing at the moment. We have ensured that all our critical dependencies have been redirected to fallbacks, and we are currently not impacted. GCP incident: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW We are closely monitoring the situation and will take any necessary actions if the situation evolves. Thanks for your continued support and vigilance. We'll keep you posted with any updates.
- monitoring Jun 12, 2025, 07:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 12, 2025, 07:41 PM UTC
This incident has been resolved.
Minor June 2, 2025 Degraded async file processing for few users on https://eu-open.nanonets.com 1h 41m API
Started Jun 02, 2025, 03:17 PM UTC· resolved Jun 02, 2025, 04:59 PM UTC
- identified Jun 02, 2025, 03:17 PM UTC
Between 1 PM and 7 PM IST on June 2nd, very few users in our EU-Open region (https://eu-open.nanonets.com) experienced delayed file processing via the Async Prediction API due to a critical infrastructure issue that caused a backlog. This issue was limited to the EU-Open region, with all other regions operating normally. We have identified and resolved the root cause, scaled up the system, and are working to clear the backlog as quickly as possible.
- resolved Jun 02, 2025, 04:59 PM UTC
This incident has been resolved.
Minor May 23, 2025 Temporary disruption in file operations on app.nanonets.com 25m API
Started May 23, 2025, 11:45 AM UTC· resolved May 23, 2025, 12:10 PM UTC
- resolved May 23, 2025, 12:55 PM UTC
On May 23rd, 2025, between 11:45 AM UTC and 12:10 PM UTC, we experienced a brief disruption affecting file information retrieval and related actions such as verification. The issue was promptly identified and resolved. All services are now fully operational, and we have implemented measures to prevent a recurrence. We apologize for the inconvenience caused and appreciate your patience.
Major May 16, 2025 File processing degradation for instant learning models on US region 1h 14m API, Web App
Started May 16, 2025, 02:59 PM UTC· resolved May 16, 2025, 04:14 PM UTC
- investigating May 16, 2025, 02:59 PM UTC
We are currently investigating this issue.
- resolved May 16, 2025, 04:14 PM UTC
This incident has been resolved.
Minor May 7, 2025 Post-Processing Service Degradation and Export Failures on app.nanonets.com 1h 10m API
Started May 07, 2025, 01:05 PM UTC· resolved May 07, 2025, 02:15 PM UTC
- resolved May 07, 2025, 02:38 PM UTC
On May 7th 2025, between 13:05 PM UTC and 14:15 PM UTC, we experienced temporary failures in our post-processing (PP) service, leading to some export failures. The root cause was a sudden spike in traffic that overwhelmed the PP service, exposing a bottleneck that choked request handling. This has since been identified and addressed with a patch to improve traffic resilience. We regret the disruption caused and apologize for the inconvenience.
Minor April 30, 2025 File processing degradation for instant learning models 15m
Started Apr 30, 2025, 12:30 PM UTC· resolved Apr 30, 2025, 12:45 PM UTC
- resolved Apr 30, 2025, 01:31 PM UTC
From 5:30 AM - 5:45 AM PDT, instant learning models might've experienced degraded performance - higher latency coupled with intermittent failures. It was caused by high load on one of our secondary databases. This issue has since been resolved.
Notice April 29, 2025 Delayed file processing for all models using async api in app.nanonets.com 37m API
Started Apr 29, 2025, 02:05 PM UTC· resolved Apr 29, 2025, 02:42 PM UTC
- resolved Apr 29, 2025, 02:53 PM UTC
Between 02:05 PM UTC and 02:42 PM UTC, some files experienced delayed processing on app.nanonets.com due to a sudden spike in load, which triggered system upscaling. This temporarily caused a backlog. We've identified the bottleneck, cleared the queue. All systems are operational now.
Major April 11, 2025 Delayed file processing for all models using async api 26m API
Started Apr 11, 2025, 12:44 PM UTC· resolved Apr 11, 2025, 01:10 PM UTC
- investigating Apr 11, 2025, 12:44 PM UTC
We are currently investigating this issue.
- identified Apr 11, 2025, 12:47 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 11, 2025, 12:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 11, 2025, 01:10 PM UTC
This incident has been resolved.
- postmortem Apr 11, 2025, 01:17 PM UTC
On April 11th, 2025, between 11:35 AM UTC and 12:45 PM UTC, users experienced delays in file processing across all models on the async prediction API of [app.nanonets.com](http://app.nanonets.com). There is no impact on EU and IN region. The issue was caused by an internal service dependency that became bottlenecked, leading to a backlog in the processing queue. The root cause was promptly identified, and a fix was deployed to restore normal processing. We sincerely apologize for the inconvenience caused and we are taking steps to prevent similar occurrences in the future.
Minor April 2, 2025 Intermittent prediction failures for instant learning models on app.nanonets.com 45m
Started Apr 02, 2025, 05:30 AM UTC· resolved Apr 02, 2025, 06:15 AM UTC
- resolved Apr 07, 2025, 11:52 AM UTC
We observed intermittent prediction failures for instant learning models on app.nanonets.com between 11:10 AM and 11:45 AM IST on 2nd April 2025 due to a sudden spike in system load. Our team quickly identified the issue and scaled the system beyond the threshold to stabilize performance. We've also implemented additional checks to proactively handle such scenarios in the future. We sincerely apologize for the inconvenience caused.
Minor March 27, 2025 Instant learning model prediction failures in app.nanonets.com 43m API
Started Mar 27, 2025, 04:19 PM UTC· resolved Mar 27, 2025, 05:03 PM UTC
- investigating Mar 27, 2025, 04:19 PM UTC
We are currently investigating this issue.
- identified Mar 27, 2025, 04:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 27, 2025, 05:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 27, 2025, 05:03 PM UTC
This incident has been resolved.
Critical March 21, 2025 app.nanonets.com is slow 15m API, Web App, Website
Started Mar 21, 2025, 10:37 AM UTC· resolved Mar 21, 2025, 10:53 AM UTC
- investigating Mar 21, 2025, 10:37 AM UTC
We are currently investigating this issue.
- monitoring Mar 21, 2025, 10:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 21, 2025, 10:53 AM UTC
This incident has been resolved.
Minor March 10, 2025 High Response Time on Instant Learning Models in EU Region 1h 49m API
Started Mar 10, 2025, 04:29 PM UTC· resolved Mar 10, 2025, 06:19 PM UTC
- investigating Mar 10, 2025, 04:29 PM UTC
We are currently investigating this issue.
- monitoring Mar 10, 2025, 06:09 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 10, 2025, 06:09 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 10, 2025, 06:19 PM UTC
This incident has been resolved.
Major March 4, 2025 Intermittent 5xx errors on app.nanonets.com 5m API, Web App
Started Mar 04, 2025, 03:28 PM UTC· resolved Mar 04, 2025, 03:34 PM UTC
- monitoring Mar 04, 2025, 03:28 PM UTC
We observed intermittent 5xx errors on app.nanonets.com between 8:26 PM IST and 8:46 PM IST. The issue has been identified and fixed, and we are actively monitoring the system to ensure stability.
- resolved Mar 04, 2025, 03:34 PM UTC
This incident has been resolved.
Major February 24, 2025 Platform downtime issue for app.nanonets.com 5h 45m
Started Feb 24, 2025, 05:00 AM UTC· resolved Feb 24, 2025, 10:45 AM UTC
- resolved Feb 24, 2025, 11:01 AM UTC
App is down in US region Investigating - We are currently investigating this issue. 10:38 AM UTC Monitoring - A fix has been implemented and we are monitoring the results. 10:43 UTC
Major February 21, 2025 High Response Times for Non Instant learning models in US region 48m API
Started Feb 21, 2025, 02:19 PM UTC· resolved Feb 21, 2025, 03:07 PM UTC
- investigating Feb 21, 2025, 02:19 PM UTC
We are currently investigating this issue.
- monitoring Feb 21, 2025, 03:04 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 21, 2025, 03:04 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 21, 2025, 03:07 PM UTC
This incident has been resolved.
- postmortem Feb 21, 2025, 03:27 PM UTC
On 21st Feb 2025, from 6:00 PM IST to 08:30 PM IST, non-instant learning models on [app.nanonets.com](http://app.nanonets.com) experienced high response times and timeouts due to extreme load on our system. Although auto-scaling was triggered on time, one of our services choked under the increased throughput. Our engineers quickly identified the bottleneck and increased the service's throughput, normalizing the response times. We apologize for the inconvenience and we are implementing measures to enhance system resilience and better handle future traffic spikes.
Minor February 14, 2025 Intermitent API Errors 3m API, Web App
Started Feb 14, 2025, 06:32 AM UTC· resolved Feb 14, 2025, 06:35 AM UTC
- investigating Feb 14, 2025, 06:32 AM UTC
We are currently investigating this issue.
- investigating Feb 14, 2025, 06:34 AM UTC
We are continuing to investigate this issue.
- resolved Feb 14, 2025, 06:35 AM UTC
This incident has been resolved.
Major February 10, 2025 Elevated response times for instant learning models 43m API
Started Feb 10, 2025, 03:07 PM UTC· resolved Feb 10, 2025, 03:51 PM UTC
- investigating Feb 10, 2025, 03:07 PM UTC
We are currently investigating this issue.
- identified Feb 10, 2025, 03:39 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 10, 2025, 03:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 10, 2025, 03:51 PM UTC
This incident has been resolved.
Critical February 6, 2025 Delayed File Processing For async Models and Data actions/approval run issues for sync models 1h 20m
Started Feb 06, 2025, 11:30 AM UTC· resolved Feb 06, 2025, 12:50 PM UTC
- resolved Feb 07, 2025, 05:59 AM UTC
On 6th-Feb-2025, multi-page files uploaded through the Async API experienced delayed processing due to an issue at our end. This occurred between 5:07 PM IST and 6:20 PM IST, affecting app.nanonets.com , eu.nanonets.com, eu-open.nanonets.com During this period, file processing delays may have led to increased response times. Data actions and approval flow didn’t run for file uploaded on sync mode Resolution: The issue was identified and resolved, ensuring that all new file uploads are now processing correctly. Additionally, all impacted files uploaded during the affected window have been successfully processed. To prevent such occurrences in the future, we are implementing stronger regression checks before releases and reinforcing our monitoring systems. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.