Nanonets incident
Post-Processing Service Degradation and Export Failures on app.nanonets.com
Resolved after 1 hour 10 minutes, affecting API, on May 7, 2025.
On May 7th 2025, between 13:05 PM UTC and 14:15 PM UTC, we experienced temporary failures in our post-processing (PP) service, leading to some export failures. The root cause was a sudden spike in traffic that overwhelmed the PP service, exposing a bottleneck that choked request handling. This has since been identified and addressed with a patch to improve traffic resilience. We regret the disruption caused and apologize for the inconvenience.
Affected components
Update timeline
- resolved May 07, 2025, 02:38 PM UTC
On May 7th 2025, between 13:05 PM UTC and 14:15 PM UTC, we experienced temporary failures in our post-processing (PP) service, leading to some export failures. The root cause was a sudden spike in traffic that overwhelmed the PP service, exposing a bottleneck that choked request handling. This has since been identified and addressed with a patch to improve traffic resilience. We regret the disruption caused and apologize for the inconvenience.
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