Nanonets incident
Delayed File Processing For async Models and Data actions/approval run issues for sync models
Resolved after 1 hour 20 minutes, on February 6, 2025.
On 6th-Feb-2025, multi-page files uploaded through the Async API experienced delayed processing due to an issue at our end. This occurred between 5:07 PM IST and 6:20 PM IST, affecting app.nanonets.com , eu.nanonets.com, eu-open.nanonets.com During this period, file processing delays may have led to increased response times. Data actions and approval flow didn’t run for file uploaded on sync mode Resolution: The issue was identified and resolved, ensuring that all new file uploads are now processing correctly. Additionally, all impacted files uploaded during the affected window have been successfully processed. To prevent such occurrences in the future, we are implementing stronger regression checks before releases and reinforcing our monitoring systems. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
Update timeline
- resolved Feb 07, 2025, 05:59 AM UTC
On 6th-Feb-2025, multi-page files uploaded through the Async API experienced delayed processing due to an issue at our end. This occurred between 5:07 PM IST and 6:20 PM IST, affecting app.nanonets.com , eu.nanonets.com, eu-open.nanonets.com During this period, file processing delays may have led to increased response times. Data actions and approval flow didn’t run for file uploaded on sync mode Resolution: The issue was identified and resolved, ensuring that all new file uploads are now processing correctly. Additionally, all impacted files uploaded during the affected window have been successfully processed. To prevent such occurrences in the future, we are implementing stronger regression checks before releases and reinforcing our monitoring systems. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.
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