Nanonets incident

Intermittent prediction failures for instant learning models on app.nanonets.com

Resolved after 45 minutes, on April 2, 2025.

resolved Apr 07, 2025, 11:52 AM UTC

We observed intermittent prediction failures for instant learning models on app.nanonets.com between 11:10 AM and 11:45 AM IST on 2nd April 2025 due to a sudden spike in system load. Our team quickly identified the issue and scaled the system beyond the threshold to stabilize performance. We've also implemented additional checks to proactively handle such scenarios in the future. We sincerely apologize for the inconvenience caused.

Started
Apr 02, 2025, 05:30 AM UTC
Resolved
Apr 02, 2025, 06:15 AM UTC
Duration
45m
Detected by Pingoru
Apr 02, 2025, 05:30 AM UTC

Update timeline

  1. resolved Apr 07, 2025, 11:52 AM UTC

    We observed intermittent prediction failures for instant learning models on app.nanonets.com between 11:10 AM and 11:45 AM IST on 2nd April 2025 due to a sudden spike in system load. Our team quickly identified the issue and scaled the system beyond the threshold to stabilize performance. We've also implemented additional checks to proactively handle such scenarios in the future. We sincerely apologize for the inconvenience caused.

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