MRI Software incident
PMX X.7 Americas - Triton - NA - Reported Incident - Resolved
Resolved after 19 hours 47 minutes, affecting PMX X.7 Americas - Triton, on February 22, 2026.
Dear MRI Client, Normal service has now been restored for PMX X.7 Americas - Triton. The issue was fully resolved on 23-Feb-2026 at 05:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software
Affected components
Update timeline
- investigating Feb 22, 2026, 11:08 AM UTC
Dear MRI Client, We are aware of a potential issue which started on 22-Feb-2026 at 09:45 UTC affecting PMX X.7 Americas - Triton. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
- identified Feb 22, 2026, 02:43 PM UTC
Dear MRI Client, We have identified the source of the issue affecting PMX X.7 Americas - Triton. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software
- resolved Feb 23, 2026, 06:55 AM UTC
Dear MRI Client, Normal service has now been restored for PMX X.7 Americas - Triton. The issue was fully resolved on 23-Feb-2026 at 05:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software
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